Keep in mind that we are seeing an increase in customer emails, text and emails requests so it may take a few days for us to get back to you. We thank you for your patience in advance.
We are closely monitoring news and reports from the Centers for Disease Control (CDC). We are taking precautionary measures to ensure the safety of our clients and staff.
If you placed your order before January 30th, we could see a slight delay in shipping your bridesmaids dress. Our customer service team is hard at work following up with our vendors regarding the COVID-19 and we ask for everyone’s patience and understanding during this incredibly busy time with customers calling in asking about orders.
We are unable to rush the production of any orders for Watters- Wtoo Collection. We recommend placing your orders at least 4-5 months before your event date to ensure you have it on time for your event.
If your order ship date has passed and you have not heard from us, go ahead and reach out to us via email with your order number and event date. We have been trying to update everyone, we do apologize if you have not received a call yet.