We're sorry for any issue in advance. If you are on the checkout page and are getting an error that prevents you from placing your order, there are several steps you can take to resolve this issue. Try these troubleshooting tips, if you cannot reach us or its after hours.
- If your credit is getting declined. Usually this happens when your billing information for your credit card does not match the billing address.
- To update this, click the cart icon, in the upper right hand corner or go back to the Billing Info page & try another address,then try checking out again.
- If you cannot apply a coupon code, please check the coupon code is available for your item.
- If you have to adjust the quantity, you will find this area in your cart.
- If you want to try another payment method, please try our paypal link. You can make a payment clicking here: https://www.paypal.me/BellaMeraBridal and you can take a photo of your cart. You can text the photo of your cart to 202-643-2372 or email it. We will manually type up your order for you.
Please report any others issues to Support@BellaMeraBridal.com or submit a request. Please let us know if you are on your IPAD, Android or mobile phone or mobile browser. If you are on a computer, are you using Google Chrome, Firefox, Safari, Bing or Internet explorer? Please provide as much detail as possible so we can help troubleshoot your issue.