This is a very rare occurrence of any lost/misdelivered package and we have been thankful to have seen this occur a few times & the package was misdelivered to the next door neighbor by fault of the carrier. Having a package lost in the mail is frustrating, especially since there is no guarantee the item will ever be found. Once the package shows delivered by the carrier, we consider that a delivered package. We cannot offer any replacement/refund if your carrier has left the package with someone at a front desk, by your front door,lost your package or any such situation. If the package is verified delivered to you, that is our confirmation. Please consider upgrading to UPS if you are unsure or signature delivery.
A few things to do asap, if you cannot locate your package after it shows delivered:
- Check with neighbors, front desk, apartment manager or any other family members
- Check around your entire house & make sure the carrier did not leave it in another area
- Email us at Support@BellaMeraBridal.com or call us at 888-200-7820. Include the shipping address, order# and tracking number, so we can verify the address
- Contact your closest UPS Carrier Center your local carrier asap. Advise them what happened. They will ask the local carrier and look into this for you. Call 1-800-742-5877.
- Email the post office and file a claim asap here: https://www.usps.com/ship/file-domestic-claims.htm. This will prompt the Corporate USPS to look into this as well
- They can take up to 2-4 business days to be in contact you. We cannot send any new merchandise without your placing a new order with the current processing times & refunds are not given for lost packages.
This articles helps if:
- If you cannot locate your ups package
- You think your package is lost