Click Here to view F.AQ's

Appointments

• Do you offer gown preservation?

Bill Levkoff Color Swatches

• View Bill Levkoff Color Swatch's

Authentic Merchandise

• What is your 100% Authentic Guarantee?

Contact Bella Mera

• Is your mailing address the same as your store?
• What are your hours?
• How do I contact Bella Mera Bridal?

What is the Help Center?

• Welcome to our Help Center!
• How do I get out of your Help Center?
• How can this help me after hours?

Purchasing & Placing Online Orders

• Do you sell Authentic Merchandise?
• If I place an order - How long will it take for my order to be shipped?
• What are my payment options to place an order?
• Can you order merchandise from any brand on your website?
• Can I place an order via phone?
• How do I know if something is out of stock?

See all 8 articles

Product Question F.A.Q's

• How do I find or search for products?
• Product Pricing - Stock Check - Product Help
• Giselle Bridals Price Quote

Coupons and Promotions

• Where can I find promotions or coupons?
• Can I apply more then one coupon code?
• How do I apply a coupon code?

Bridesmaids Ordering

• How much will alterations cost?
• Do you offer alterations?
• How do I register my bridesmaids party today?
• We are a large group of bridesmaids – are there promotions?
• For bridal parties, are the prices the same for each bridesmaid?
• When do you place Bridesmaids Orders with the Designer?

See all 8 articles

Wedding Veil F.A.Q's

• Wedding Veil Alterations
• How do I get wrinkles out of my veil or clean my headpiece?
• What is a bridal veil clip and do all veils have a comb?
• What wedding veil colors are available?
• What is a wedding veil blusher or detachable velcro blusher?
• How do I find wedding veils?

See all 7 articles

Size Charts

• Wedding Veil Size/Length Chart
• Milano Formals Size Chart
• Rosebud Flower Girls Size Chart
• Alexia Designs Size Charts
• Dessy Size Chart, After Six Size Chart, Alfred Sung Size Chart, Lela Rose Size Chart, Dessy Junior and Dessy Flower Girl Size Charts
• Bill Levkoff Size Chart - Junior Maid & Flower Girls

See all 7 articles

Sizing Assistance F.A.Q's

• Can you help with sizing if I am Pregnant or Just had a baby?
• My measurements put me in a larger size, can you explain that?
• How to measure myself
• Find my size chart

Orders Already Placed F.A.Q's

• How to change your shipping address
• How do I cancel my order?
• Order Messages & Order Status Explanation
• How do I confirm my order has been received?
• How do I check the order status?

Troubleshooting

• I am having trouble logging into my account
• The website is not loading and I can't see images
• I can't place my order, please help
• I want to report a technical glitch

Tracking Your Package

• I cannot locate my package for UPS
• My tracking is not showing movement
• I cannot locate my package for USPS
• Do I get tracking with my shipment?
• Where do I find my tracking number?

Rush Orders & Shipping F.A.Q's

• Do you offer overnight or 2 day shipping?
• What states do you ship to?
• What is a Rush Order?
• Does my order require a signature?
• What happens if I refuse my shipment or return to sender?
• What is Free Shipping?

See all 8 articles

Return & Refund Policy

• Are Bridesmaids Dresses Returnable or Refundable?
• What items are non-returnable?
• How do I start a return?
• How many days total to return?
• What is your Return Policy?

International Assistance

• How does International Shipping work?
• International - How much is duty, customs tariffs, and/or taxes? 
• Do you take international returns?